Task Planning for Inclusive User Experiences
We break down your organization-wide accessibility initiative into small, actionable tasks your teams can do every day to have a big impact on people.
What's my role in accessibility?
Teams know that accessibility matters. You may have a plan to roll out, or are just starting with requirements. Knowledge alone doesn't change behaviour or drive efficiency and conversions. By identifying the tasks involved - small, manageable skill and habit changes - the plan becomes action.
Where are you in your journey? Choose from our modules.
Start the conversationService modules that Journey Accessibility offers
- Need a plan? We build your entire program in four modules.
- Have a plan? Roll it out using our workshop Modules 2 and 3.
- Need a manager?A dedicated, award-winning expert manages your program from start to sustained practice.
- Meeting regulations?Achieve compliance (WCAG 2.2, ACA, ADA Title II, EAA, EN 301 549) with our certified expert.
- Design guidance?Co-design your products or services with people with disabilities. Get video clips & how-to fixes.
Task planning is the first step in successful accessibility implementation.
Acknowledge. Assess. Assign. Advance.
Use our full program, or choose the modules you need based on your journey.
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Module 1
Acknowledge
We test your product or service by users with disabilities and expert WCAG 2.2 review. Identify issues, ways to improve the experience & which areas to focus on.
Kick-start your plan.
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Module 2
Assess
Workshop 1 identifies existing gaps in roles, resources, tools & budget.
Expert-led process inventory of how things are now - and what to change. Get quick wins & increase efficiency.
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Module 3
Assign
Workshop 2 maps out simple actions (tasks) for each role to do. Get individual Task Lists & a Department Action Plan with milestones.
Now you have the who, why and how.
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Module 4+
Advance
Progress Check-ins to ensure Module 2 & 3 are on track. We validate fixes, troubleshoot tasks together, celebrate wins.
Already started a plan? Let our experts manage and support it from here.
Built for every team that touches your product
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Product & Service Design
Practice inclusive user research, design, content, development, and QA — from concept to release.
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Design Systems
Embed accessibility into your component library so every team builds inclusively by default.
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Marketing & Brand
Create campaigns, content and communications that reach and resonate with every audience.
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HR & Employment
Build hiring, onboarding & workplace practices that work for all employees. Procure accessible software and tools.
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Customer Service
Equip your support teams to serve customers with disabilities confidently and effectively.
Why invest in task planning?
Don't skip the planning stage. Data shows that structured task ownership drives successful, sustainable practices.
- Project success with structured change management is seven times more likely.
- 7×
more likely to succeed with structured change management.
- Task completion rate improvement
- 20%
higher task completion rates with defined role ownership.
- Websites with WCAG failures
- 96%
of websites with WCAG failures are fixable through clear roles, templates & tools.
- Percentage of WCAG failures that are quick wins
- 75%
of companies who met transformation goals broke process down into clear tasks.
Accessible products. Efficient teams.
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Action Plan with personal Task Lists
Every role gets a documented, role-specific task list — covering daily habits to annual milestones.
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Daily, monthly & annual milestones
A structured cadence that keeps accessibility embedded in sprints, releases and planning cycles.
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Industry tools, templates & resources
A curated list of tools and ready-made templates tailored to your team's specific roles.
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Accessibility & disability knowledge
Your teams understand disability types, assistive technologies and how real users experience your product or service.
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Capacity, confidence & ownership
Team members leave knowing their responsibilities — removing ambiguity and building lasting accountability.
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10 hours of ongoing expert support
Post-program access to your expert for troubleshooting, questions and governance guidance.
Jennifer Chadwick, CPACC
For 15+ years, Jennifer has been helping digital teams get comfortable — and genuinely excited — about doing small things every day that have a big impact on people with disabilities. She meets teams where they are, breaks down complex accessibility requirements into clear, role-specific actions, and turns what can feel like an overwhelming requirement into something people own comfortably and proactively.
- CPACC
- W3C Invited Expert
- AODA Trainer
- IAAP Award Winner
- UN COSP Speaker
Ongoing support for success
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Co-Design Sessions
Work together with people with disabilities to design the accessibility of your product or service based on real user needs and preferences. Review an existing product, a new concept, or simply ask questions directly.
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Program Management
Need a partner to manage your Action Plan from start to finish? We offer a dedicated, certified project manager (PMP, CPACC) specializing in accessibility implementation.
Book a free 30-minute chat with Jennifer
I'd love to chat by call or text to discuss your team's needs, explore pricing, and find the right program format for your accessibility goals.