Task Planning for Inclusive User Experiences
We break down your organization-wide accessibility initiative into small, actionable tasks your teams can do every day to have a big impact on people.
What's my role in accessibility?
Teams know that accessibility matters. You may have a plan to roll out, or are just starting with requirements. Knowledge alone doesn't change behaviour or drive efficiency and conversions. By identifying the tasks involved - small, manageable skill and habit changes - the plan becomes action.
Start the conversationCommon questions from digital teams
- How do we roll out accessibility responsibilities within our department?
- What actions do we take?
- What tools, resources and training do we need?
- What are the costs and timelines?
- How can we measure and sustain success?
Task planning is the first step in successful accessibility implementation.
Acknowledge. Assess. Assign. Advance.
Kick-start accessibility adoption and success. Plan the who, what, why and how.
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Step 1
Acknowledge
A certified expert and users with disabilities review your product or service to identify top-priority issues. Understand the impact and gain ways to improve.
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Step 2
Assess
How things are now, and what to change. Expert-led process audit to increase efficiency: roles, resources, tools & budget. Workshop 1 identifies the gaps & quick wins.
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Step 3
Assign
From high-level down to your day-to-day. Workshop 2 maps out easy actions for each role & department Action Plan with milestones. Feel ready to complete your first task!
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Step 4+
Advance
Your expert checks in to ensure the Action Plan is on track. We validate fixes, troubleshoot together and celebrate wins. 10 office hours are included, with more support available.
Built for every team that touches your product
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Product & Service Design
Practice inclusive user research, design, content, development, and QA — from concept to release.
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Design Systems
Embed accessibility into your component library so every team builds inclusively by default.
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Marketing & Brand
Create campaigns, content and communications that reach and resonate with every audience.
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HR & Employment
Build hiring, onboarding & workplace practices that work for all employees. Procure accessible software and tools.
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Customer Service
Equip your support teams to serve customers with disabilities confidently and effectively.
Why invest in task planning?
Don't skip the planning stage. Data shows that structured task ownership drives successful, sustainable practices.
- Project success with structured change management is seven times more likely.
- 7×
more likely to succeed with structured change management.
- Task completion rate improvement
- 20%
higher task completion rates with defined role ownership.
- Websites with WCAG failures
- 96%
of websites with WCAG failures are fixable through clear roles, templates & tools.
- Percentage of WCAG failures that are quick wins
- 75%
of companies who met transformation goals broke process down into clear tasks.
Accessible products. Efficient teams.
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Action Plan with personal Task Lists
Every role gets a documented, role-specific task list — covering daily habits to annual milestones.
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Daily, monthly & annual milestones
A structured cadence that keeps accessibility embedded in sprints, releases and planning cycles.
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Industry tools, templates & resources
A curated list of tools and ready-made templates tailored to your team's specific roles.
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Accessibility & disability knowledge
Your teams understand disability types, assistive technologies and how real users experience your product or service.
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Capacity, confidence & ownership
Team members leave knowing their responsibilities — removing ambiguity and building lasting accountability.
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10 hours of ongoing expert support
Post-program access to your expert for troubleshooting, questions and governance guidance.
Jennifer Chadwick, CPACC
For 15+ years, Jennifer has been helping digital teams get comfortable — and genuinely excited — about doing small things every day that have a big impact on people with disabilities. She meets teams where they are, breaks down complex accessibility requirements into clear, role-specific actions, and turns what can feel like an overwhelming requirement into something people own comfortably and proactively.
- CPACC
- W3C Invited Expert
- AODA Trainer
- IAAP Award Winner
- UN COSP Speaker
Ongoing support for success
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Co-Design Sessions
Work together with people with disabilities to design the accessibility of your product or service based on real user needs and preferences. Review an existing product, a new concept, or simply ask questions directly.
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Program Management
Need a partner to manage your Action Plan from start to finish? We offer a dedicated, certified project manager (PMP, CPACC) specializing in accessibility implementation.
Book a free 30-minute chat with Jennifer
I'd love to chat by call or text to discuss your team's needs, explore pricing, and find the right program format for your accessibility goals.