Methods

We apply recognized methods and frameworks in the workshops in Steps 2 (Assess) and Step 3 (Assign). If your organization has a process adoption framework, let’s use it.

Accessibility Roles and Responsibilities Mapping (ARRM)

The World Wide Web Consortium (W3C) publishes the global standard for web and mobile accessibility, the Web Content Accessibility Guidelines (WCAG) 2.2.

In 2026, it published a draft release of the Accessibility Roles and Responsibilities Mapping (ARRM) resource — a powerful, highly regarded exercise that helps your team:

  • Break down requirements

    Turn the WCAG 2.2 success criteria into manageable tasks — and pick up tasks for inclusive design best practices, too.

  • Assign roles early

    Assign responsibilities for digital accessibility to appropriate roles early in your projects.

  • Identify task owners

    Identify the primary, secondary, and contributor owners of each task. We use the Checkpoints task list, or Decision Tree exercise.

  • Define stakeholder roles

    Get role definitions for designers, developers, content creators, user researchers, project managers, business analysts, and compliance officers.

  • Embed in workflows

    Make sure each stakeholder understands the role they play in embedding accessibility requirements and best practices into their workflow.

ARRM (opens new tab)

RACI Chart

A RACI chart (also known as a Responsibility Assignment Matrix) is a simple, grid-based tool used in project management to clarify who is responsible for what. It maps out every task, milestone, or key decision against the people or roles involved.

The name is an acronym for the four most common roles:

  • Responsible (R)

    The “doer.” This is the person who actually performs the work to complete the task. Every task needs at least one “R.”

  • Accountable (A)

    The “owner.” This person has the final say and is answerable for the task’s success or failure. Crucial rule: there should only be one Accountable person per task to avoid confusion.

  • Consulted (C)

    The “advisor.” These are subject matter experts or stakeholders who provide input before or during the task. Communication is two-way.

  • Informed (I)

    The “spectator.” These people need to be kept up-to-date on progress or decisions but don’t contribute directly to the work. Communication is one-way.

RACI (opens new tab)

Business Accessibility Criteria Program (BAC)

The Business Accessibility Criteria (BAC) Program is a tailored benefit for members of the International Association of Accessibility Professionals (IAAP).

The BAC are a set of criteria for meeting accessibility within your organization. They cover 14 business areas:

  • Leadership & Accountability
  • Engagement & Outreach
  • Policy, Planning, Management & Capacity Building
  • Procurement
  • Emergency Preparedness & Disaster Resilience
  • Measurement, Data Collection & Feedback
  • Human Resources
  • Employee & Customer Accommodations
  • Training
  • Design, Build, & Test
  • Facilities, Equipment & Transportation
  • Communications
  • Events
  • Artificial Intelligence (AI)
BAC (opens new tab)

Key benefits of using methods

  • Eliminates role confusion
  • Streamlines decision-making
  • Balances workload
  • Reduces communication noise
  • Smooth onboarding
Jennifer Chadwick, smiling, with bright red hair and bold black glasses, wearing a light blazer.
Your Program Facilitator

Jennifer Chadwick, CPACC

For 15+ years, Jennifer has been helping digital teams get comfortable — and genuinely excited — about doing small things every day that have a big impact on people with disabilities. She meets teams where they are, breaks down complex accessibility requirements into clear, role-specific actions, and turns what can feel like an overwhelming requirement into something people own comfortably and proactively.

Book a free 30-minute chat with Jennifer

Let’s talk about which method fits your team, and how we’d apply it in Steps 2 and 3 of your task-planning workshop.

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